Connection issue while upgrading to 6.6.0

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Byron McNeill III

• October 23, 2019 12:48

I attempted the upgrade to 6.6.0 from 6.4.4.  However my Yardian device is stuck in boot up mode.  The device has been in bootu p mode for 8 hrs now and the app says the upgrade is only half way to finishing the install.  

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  Aeon Matrix Team

  • October 23, 2019 13:22

  There might be an issue with our firmware and this firmware update might failed. We will contact you shortly and send a new device to you at no cost. We are truly sorry for the inconvenience.

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  Todd Poradzisz

  • November 06, 2019 18:55

  I have experienced the exact same issue. My Yardian is unresponsive regardless of action after it became stuck on the firmware update. Can you contact me and send me a new one too?

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  Aeon Matrix Team

  • November 07, 2019 08:10
  • Edited

  We have sent out the notice to the email address that you use in the Yardian app. If you don't receive it, please contact us at support@aeonmatrix.com. We will need your mailing address to process the replacement.

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