Connection issue while upgrading to 6.6.0

Comments

3 comments

  • Official comment
    Aeon Matrix Team

    There might be an issue with our firmware and this firmware update might failed. We will contact you shortly and send a new device to you at no cost. We are truly sorry for the inconvenience.

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  • Todd Poradzisz

    I have experienced the exact same issue. My Yardian is unresponsive regardless of action after it became stuck on the firmware update. Can you contact me and send me a new one too?

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  • Aeon Matrix Team

    We have sent out the notice to the email address that you use in the Yardian app. If you don't receive it, please contact us at support@aeonmatrix.com. We will need your mailing address to process the replacement.

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