Installation/Set-Up

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Andzelika Dechnik

• April 07, 2020 20:42

Hi - I am new to the Yardian system and am having a hard time pairing with my iphone. I connected everything correctly (I think), but when I plug into power, the LED light remains red. When I try to pair with my iphone, it initially says that the device has been paired on my phone, however when I return to the main menu, the device does not appear and prompts to pair. The LED light also remains red. I can't proceed with the setup because it does not successfully pair. Does anyone have any advice?

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• Official comment

  

  Aeon Matrix Team

  • April 08, 2020 01:42

  Hi Andzelika,

  Please send this issue to support@aeonmatrix.com to open a ticket because we will need to know your account and check from our system.

  Best regards, Joseph.

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